Community Manager – Cape Town

Posted: 18th of February 2019
Level: Mid

Department: Community Management

Reports to: Team Lead

Location: Bellville, Cape Town

Position Description

The Community Manager is responsible for being the brand’s voice across the various social media channels. The Community Manager will create enticing content and driving quality engagements with the community to ensure effective delivery of a brand’s social media objectives.

Main Areas of Responsibility

  • Responding to and addressing the community’s queries and complaints efficiently, professionally and timeously
  • Driving engagement and conversations with the community and ultimately establishing brand loyalty
  • Identifying tactical and relevant opportunities to engage with the community
  • Working closely with the Analytics team to drive positive sentiment and optimise on content opportunities
  • Executing and optimising content during campaigns to ensure momentum and optimal visibility
  • Compiling weekly / monthly social media platform reports and campaign reports
  • Live tweeting from events when needed
  • Keeping up-to-date with the latest trends within the digital and social media landscape
  • Inputting into campaign ideas and creative brainstorming sessions
  • Executing social media competitions and collating entries

Experience

  • 1 – 2 years minimum experience fulfilling the community manager role for a business or consumer brands’ social media platforms
  • Experience in ORM Tools such as Radian 6 is an advantage

Qualifications

  • Higher Certificate/Diploma/BA degree in Marketing, Communications, English, Media Studies) or relevant degree

Skills Set

  • Effective complaint resolution skills
  • Effective writing skills and proficiency in the English language
  • Understanding of the digital and social media landscape both locally and internationally
  • Critical analysis of social media data in order to pull out key learnings to client
  • Presentation skills
  • Ability to work within a team of digital specialists and contribute effectively
  • Professional demeanour internally and externally when dealing with clients
  • Understanding the advantages of paid media within social media is an advantage
  • A thorough understanding of social media platform guidelines
  • An understanding of copyright infringement and consumer privacy on digital platforms
  • Strong administrative skills and superb attention to detail
  • Deadline and results driven
  • Ability to multitask and work under pressure,
  • Hunger to learn and grow
  • A positive, can-do attitude
  • Ability to function independently, use own initiative and take decisions
  • Assertive and confident
  • Display good work ethic & professionalism

Before you think of applying for this job, you need to demonstrate the following characteristics or traits. We interview for these, so don’t take them lightly!

  • You’re fun. We believe fun is an imperative part of what makes work at Cerebra worthwhile. We work hard and we play hard.
  • You have courage. We are doing work at Cerebra that will change the way companies do business forever. Blazing a new trail requires bravery and boldness.
  • You’re loyal. Not necessarily to the leadership of Cerebra, but to the best interests of the company and your colleagues in light of our mission to be Africa’s social business authority.
  • You’re a teacher. You inspire learning and growth in the lives of people around you. Cerebra is a highly collaborative environment that thrives on more give than take.
  • You’re proactive. You don’t wait for life to happen to you, or things to fall in your lap. You go after the things you want. Looking for opportunities to add value outside of your defined scope of responsibility and influence is what makes great Cerebrans, great Cerebrans.
  • You’re not kak. Cerebra believes in a healthy, happy, and constructive workplace. It’s a strictly no chop zone.

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