Community Management and Customer Service Masterclass

Cerebra Submitted by on the 3rd of February 2019


This masterclass provides delegates with a practical tool set for community management, complete with service models, crisis communication protocols and infuencer engagement strategies. We show you how to turn community management and customer service into a strategic business imperative.

What will you learn?

  • The principles that underpin the social media landscape
  • Community management – how does it differ from
  • Promotion opportunities on social media platforms
  • Community management dynamics
  • Social media crisis communications

Who should attend?

  • Marketing and branding executives
  • Communication specialists
  • Agency executives
  • Business leaders
  • Community managers
  • Public relations practitioners

About Cerebra

Cerebra is Africa’s preeminent social business authority. We help build social businesses from the inside out by narrowing the gap between what our clients promise in social media and deliver in reality. We are a proud member of the Wunderman group of companies, and a Services SETA-Accredited training provider.


Contact us:

+27 11 465 5709

Cerebra office, 7 Federal Avenue, Sandhurst, Johannesburg

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