Posts tagged as crisis comms

Spur Sees Flames

Posted by on the 22nd of March 2017 | Comments

Human Rights Day this year saw South African social media erupt with conversation about yet another disturbing video. Cellphone footage captured an aggressive argument between a man and a woman at a Spur Steak Ranch in The Glen, Johannesburg, on 19 March. The restaurant chain reacted quickly with a press release condemning the altercation, but the news […]

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Spray and Pray: Managing a Potential PR crisis

Claire Volker Posted by on the 23rd of November 2016 | Comments

Doom can strike when you least expect it. Recently, posts went viral on social media containing images of Limpopo-based ‘Prophet’ Lethebo Rabalago spraying Doom insecticide on members of his congregation, claiming it can help to ‘cure’ them of their illnesses. Photo cred: Dr Jack & Curtis, EWN Cartoon, 21 November 2016. As might be expected, social […]

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Introducing: The Social Media Crisis Handbook

Cerebra Posted by on the 8th of November 2016 | Comments

A majority of businesses admit to seeing tangible damage associated with crises, yet they remain grossly underprepared for crisis communication.The Social Media Crisis Handbook is a comprehensive guide to understanding, mitigating and managing the process.

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Top 5 employee risks on social media

Craig Rodney Posted by on the 23rd of August 2016 | Comments

You’ve probably read a few stories about someone who was fired for posting something online that they shouldn’t have. It happens almost every day now, from unsavoury comments to unauthorised photos, employees regularly commit offences online that land them and their employers in hot water. A social media policy isn’t enough to prevent these things […]

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Calculating the cost of an employee social media crisis

Craig Rodney Posted by on the 17th of August 2016 | Comments

With the majority of corporate employees actively using social media, it’s simply a matter of when one of their actions will create a social media crisis for their employer, not if. Instead of waiting to see what happens, corporates need to invest in employee education and, in order to justify the investment, they need to […]

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